Contact Us

If you have a question about your receiving, your tracking number, please be sure it has been 2-5 days after you've ordered as that is the general processing time.

If you have questions about switching items, please provide us with your order number and text us at the contact information below and we will respond to you.

Email: support@datfurball.com

Manufacturer Address: Unit 1411, 14/Floor, Cosco Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong.

Customer Support Address: 7th floor, 174 Ba Trieu, Phu Hoi, Hue, Thua Thien Hue 530000, Vietnam

CUSTOMER SERVICE HOURS:
9:00 AM-5:00 PM Pacific Standard
Monday- Friday

Please note that it may take some time to respond to your inquiry depending on the contents of your message. We wll respond to you within 24-48 hours and our Support Team does not work on Saturday.